Cancelling before a consultation
Request cancellation by emailing info@netframepoint.digital. A full refund is available when we receive the request at least 48 hours before the scheduled start. Between 48 and 24 hours, we may retain 25% to cover preparation already completed. With less than 24 hours’ notice, the booking is normally non-refundable.
Rescheduling and no-shows
One reschedule is available without charge when requested at least 24 hours in advance. Later changes depend on availability and may carry a preparation charge. If you do not attend within 15 minutes and have not contacted us, the appointment is treated as a no-show and is non-refundable.
Work already started
For a CV review, offer check or another service involving advance document work, the completed portion is non-refundable once work has begun with your agreement. If only part has been completed, any refund reflects the unperformed portion. Third-party costs and specifically purchased materials authorised by you cannot be refunded.
If Netframepoint cancels
If we cannot deliver the agreed service, you may choose a new time or receive a full refund for the undelivered service. This does not cover costs you incur with third parties.
Process and timing
Include your name, appointment date and reason in the request. We acknowledge refund decisions in writing. Approved refunds are sent to the original payment method, normally within 7–10 working days; bank processing can take longer.
Statutory consumer rights, including any applicable withdrawal rights and exceptions for services begun at your express request, are not limited by this policy. Exceptional illness or emergency circumstances will be considered fairly when supported by reasonable information.